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Thames Valley Psychology
This privacy statement describes how Thames Valley Psychology protects and makes use of the information you give us. If you provide, or are asked to provide, information when contacting us, it will only be used in the ways described in this privacy statement.
This statement is updated from time to time and was last updated on 1st April 2018.
If you have any questions about this policy, please email firstname.lastname@example.org or write to us at:
Data Protection Lead
Thames Valley Psychology
1 Prospect Street, Caversham
Reading, RG4 8JB
Thames Valley Psychology needs to gather and use certain information about clients and prospective clients in line with the information contained within our Terms and Conditions document. This policy describes how this personal data is collected, handled and stored to meet the company’s data protection standards – and to comply with the law.
What data we gather
We may collect the following information to enable us to work with you safely and effectively, and to enable the efficient dissemination of appointment reminders and invoicing:
How we use this data
Collecting this data helps us:
Controlling information about you
Any personal information we hold about you is stored and processed under our data protection policy, in line with The Data Protection Act 1998 (in force on the date this statement became operational) and the General Data Protection Regulation (Regulation (EU) 2016/679) adopted on 27th April 2016 and enforceable from 25th May 2018.
Your data will be kept for the lifetime of your status as a client with us. When you cease to be a client with us, your data will kept for a minimum period of five years, and a maximum period of ten years in accordance with British Psychological Society professional practice guidelines. You have the right to ask for your data to be destroyed after the minimum period of five years, but not before then.
Thames Valley Psychology has the right to retain your data for the five-year period so that it can respond effectively to any questions or complaints that may later be raised by you and/or your representatives, or other legal proceedings.
We will always hold your information securely:
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. In the unlikely event of a data protection breach we will notify the Information Commissioner’s Office (ICO) so that their procedures can be followed. We will also notify all individuals whose data may have been accessed to alert them to the breach and any potential risks.
Should, during the course of your contact with us, any personal data be subject to change e.g. if you move house, change GPs, change your name etc., we would be grateful if you could notify us at the earliest opportunity so we can ensure our records are up to date.
Subject access requests
All individuals who are the subject of personal data held by Thames Valley Psychology are entitled to:
If you would like to request a copy of the data we hold about you, this is called a subject access request. Subject access requests should be made in writing on email to the Data Protection Lead (email@example.com). We will aim to provide the relevant data within 30 days. We will always verify the identity of anyone making a subject access request before handing over any information.
Disclosing data for other reasons
In certain circumstances the Data Protection Act allows Thames Valley Psychology to disclose personal data (including sensitive data) without the data subject’s consent.These are:
Under these circumstances, Thames Valley Psychology will disclose relevant data. However, we will take all reasonable steps to notify the individual whose personal data is being disclosed about the disclosure.
We will also ensure that any such data request is legitimate, reasonable and necessary.